* { box-sizing: border-box; }

:root {
    --bg: #f5f5f4;
    --surface: #ffffff;
    --border: #d6d3d1;
    --text: #1c1917;
    --text-muted: #57534e;
    --accent: #012c6d;
    --accent-hover: #02408d;
    --danger: #c20000;
    --warning: #d97706;
    --success: #059669;
    --shadow: 0 1px 3px rgba(0,0,0,0.05);
    --radius: 6px;
}

body {
    margin: 0;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
    font-size: 14px;
    line-height: 1.4;
    background: var(--bg);
    color: var(--text);
}

header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 8px 16px;
    background: var(--surface);
    border-bottom: 1px solid var(--border);
}
header h1 { margin: 0; font-size: 18px; font-weight: 600; }
.header-meta { display: flex; align-items: center; gap: 12px; }
.badge {
    display: inline-block;
    padding: 2px 8px;
    border-radius: 12px;
    background: var(--bg);
    border: 1px solid var(--border);
    font-size: 12px;
    color: var(--text-muted);
}
.badge.ok { background: #d1fae5; border-color: #6ee7b7; color: #065f46; }
.badge.err { background: #fee2e2; border-color: #fca5a5; color: #991b1b; }

button {
    font: inherit;
    padding: 6px 12px;
    border: 1px solid var(--border);
    background: var(--surface);
    border-radius: var(--radius);
    cursor: pointer;
    color: var(--text);
}
button:hover { background: #fafaf9; }
button.primary {
    background: var(--accent);
    color: white;
    border-color: var(--accent);
}
button.primary:hover { background: var(--accent-hover); }
button:disabled { opacity: 0.5; cursor: not-allowed; }

main {
    display: grid;
    grid-template-columns: 320px 1fr 360px;
    gap: 0;
    height: calc(100vh - 90px);
}

aside, section {
    background: var(--surface);
    overflow-y: auto;
}
aside { border-right: 1px solid var(--border); }
#script-pane { border-left: 1px solid var(--border); border-right: none; }

.pane-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 8px 12px;
    border-bottom: 1px solid var(--border);
    position: sticky;
    top: 0;
    background: var(--surface);
}
.pane-header h2 { margin: 0; font-size: 14px; font-weight: 600; }
.pane-header select { font: inherit; padding: 2px 4px; }

#queue-list {
    list-style: none;
    margin: 0;
    padding: 0;
}
#queue-list li {
    padding: 8px 12px;
    border-bottom: 1px solid #eee;
    cursor: pointer;
}
#queue-list li:hover { background: #fafaf9; }
#queue-list li.selected { background: #e0e7ff; border-left: 3px solid var(--accent); padding-left: 9px; }
#queue-list li .fio { font-weight: 600; }
#queue-list li .meta { font-size: 12px; color: var(--text-muted); }

#client-pane { padding: 16px; }
.empty {
    color: var(--text-muted);
    text-align: center;
    padding: 80px 20px;
    font-style: italic;
}

.client-head {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    margin-bottom: 12px;
}
.client-head h2 { margin: 0; font-size: 20px; }
.client-channels { display: flex; gap: 6px; }
.channel-tag {
    font-size: 11px;
    padding: 2px 8px;
    border-radius: 12px;
    background: var(--bg);
    color: var(--text-muted);
}
.channel-tag.active { background: #dcfce7; color: #166534; }

.client-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px 16px;
    margin-bottom: 16px;
    padding: 12px;
    background: var(--bg);
    border-radius: var(--radius);
}
.kv { display: flex; justify-content: space-between; gap: 8px; }
.kv label { color: var(--text-muted); }
.kv span { font-weight: 500; text-align: right; }

.call-controls {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px;
    background: var(--bg);
    border-radius: var(--radius);
    margin-bottom: 16px;
}
.src-label { color: var(--text-muted); font-size: 12px; }
.call-controls label { display: flex; align-items: center; gap: 4px; cursor: pointer; }
#call-status { font-size: 12px; color: var(--text-muted); margin-left: auto; }

.attempts {
    margin-bottom: 16px;
    padding: 8px 12px;
    background: var(--bg);
    border-radius: var(--radius);
}
.attempts summary { cursor: pointer; user-select: none; font-weight: 500; }
.attempts ul {
    list-style: none;
    margin: 8px 0 0 0;
    padding: 0;
    font-size: 12px;
}
.attempts li {
    padding: 4px 0;
    border-top: 1px solid var(--border);
    color: var(--text-muted);
}

#result-form {
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 16px;
    background: #fffbeb;
}
#result-form h3 { margin: 0 0 12px 0; font-size: 16px; }
#result-form h4 { margin: 12px 0 8px 0; font-size: 13px; color: var(--text-muted); }

.result-buttons {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px;
}
.r-btn {
    padding: 12px 8px;
    text-align: left;
    border-radius: var(--radius);
    font-weight: 500;
}
.r-btn.selected { box-shadow: 0 0 0 2px var(--accent); }
.r-interested { background: #dcfce7; border-color: #86efac; }
.r-not-now { background: #fef3c7; border-color: #fcd34d; }
.r-refused { background: #fee2e2; border-color: #fca5a5; }
.r-no-answer { background: #e5e5e5; border-color: #a8a29e; }
.r-wrong { background: #ede9fe; border-color: #c4b5fd; }

#result-extras {
    margin-top: 16px;
    display: flex;
    flex-direction: column;
    gap: 12px;
}
#result-note, .brief-grid input, #snooze-days {
    padding: 6px 8px;
    border: 1px solid var(--border);
    border-radius: var(--radius);
    font: inherit;
    background: white;
}
#result-note { width: 100%; resize: vertical; }
.brief-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px;
}
#snooze-days { width: 70px; }
.dnc { display: flex; align-items: center; gap: 6px; cursor: pointer; }
.result-actions {
    display: flex;
    justify-content: flex-end;
    gap: 8px;
    margin-top: 8px;
}

#script-pane { padding: 12px 16px; }
#script-pane h2 { margin: 4px 0 12px 0; font-size: 14px; font-weight: 600; }
.markdown-body { font-size: 13px; }
.markdown-body h1 { font-size: 18px; margin: 0 0 12px 0; }
.markdown-body h2 { font-size: 15px; margin: 16px 0 6px 0; padding-top: 8px; border-top: 1px solid var(--border); }
.markdown-body h3 { font-size: 13px; margin: 12px 0 4px 0; }
.markdown-body h4 { font-size: 12px; margin: 8px 0 4px 0; color: var(--text-muted); }
.markdown-body blockquote {
    margin: 8px 0;
    padding: 8px 12px;
    border-left: 3px solid var(--accent);
    background: #f0f4ff;
    color: var(--text);
    font-style: italic;
}
.markdown-body table {
    border-collapse: collapse;
    width: 100%;
    margin: 8px 0;
    font-size: 12px;
}
.markdown-body th, .markdown-body td {
    border: 1px solid var(--border);
    padding: 4px 6px;
    text-align: left;
    vertical-align: top;
}
.markdown-body th { background: var(--bg); font-weight: 600; }
.markdown-body code { background: var(--bg); padding: 1px 4px; border-radius: 3px; font-size: 12px; }
.markdown-body ul, .markdown-body ol { padding-left: 20px; margin: 6px 0; }
.markdown-body li { margin: 2px 0; }

.office-tag {
    display: inline-block;
    font-size: 10px;
    font-weight: 600;
    padding: 1px 5px;
    margin-right: 4px;
    border-radius: 8px;
    background: #e0e7ff;
    color: var(--accent);
    vertical-align: middle;
}
#queue-office { font: inherit; padding: 2px 4px; margin-right: 4px; }

.card-block {
    margin-top: 16px;
    padding: 12px 16px;
    background: #f0f9ff;
    border: 1px solid #bae6fd;
    border-radius: var(--radius);
}
.card-block h3 { margin: 0 0 8px 0; font-size: 14px; }
.card-controls {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 8px;
}
.card-controls label { display: flex; align-items: center; gap: 4px; cursor: pointer; }
.card-hint { font-size: 11px; color: var(--text-muted); margin-left: auto; }
#card-status { margin-left: 8px; font-size: 12px; }

/* === визитка: редактирование текста === */
.card-edit-block {
    display: flex;
    flex-direction: column;
    gap: 4px;
    margin: 10px 0;
}
.card-edit-label {
    font-size: 11px;
    color: #57534e;
    display: flex;
    justify-content: space-between;
    align-items: baseline;
    margin-top: 4px;
    font-weight: 500;
}
.card-textarea {
    width: 100%;
    padding: 8px 10px;
    border: 1px solid #d6d3d1;
    border-radius: 4px;
    font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
    font-size: 12.5px;
    line-height: 1.45;
    resize: vertical;
    background: #fafaf9;
    box-sizing: border-box;
}
.card-textarea:focus {
    outline: none;
    border-color: #0c4a6e;
    background: #fff;
}
.card-textarea-sms {
    font-size: 12px;
    min-height: 38px;
}
.card-sms-counter {
    font-size: 11px;
    font-variant-numeric: tabular-nums;
    font-weight: 400;
}
.card-actions {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}
.card-reset-btn {
    background: transparent;
    border: 1px solid #d6d3d1;
    color: #57534e;
    padding: 5px 10px;
    border-radius: 4px;
    cursor: pointer;
    font-size: 12px;
}
.card-reset-btn:hover {
    background: #f5f5f4;
    border-color: #a8a29e;
}

/* === поиск клиентов === */
#queue-search {
    width: 100%;
    margin: 6px 0;
    padding: 7px 10px;
    border: 1px solid #d6d3d1;
    border-radius: 4px;
    font-size: 13px;
    box-sizing: border-box;
    background: #fafaf9;
}
#queue-search:focus {
    outline: none;
    border-color: #0c4a6e;
    background: #fff;
}
.qs-badge {
    display: inline-block;
    padding: 1px 6px;
    border-radius: 3px;
    font-size: 10px;
    font-weight: 600;
    margin-left: 4px;
    text-transform: uppercase;
    letter-spacing: 0.3px;
    vertical-align: middle;
}
.qs-pending     { background: #dbeafe; color: #1e40af; }
.qs-in_progress { background: #fef3c7; color: #92400e; }
.qs-snoozed     { background: #f3e8ff; color: #6b21a8; }
.qs-done        { background: #dcfce7; color: #166534; }
.qs-skipped     { background: #f5f5f4; color: #57534e; }

/* === селектор офиса в шапке очереди === */
#queue-office {
    margin: 4px 0;
    padding: 5px 8px;
    border: 1px solid #d6d3d1;
    border-radius: 4px;
    font-size: 12.5px;
    background: #fafaf9;
    cursor: pointer;
    width: 100%;
    box-sizing: border-box;
}
#queue-office:focus { outline: none; border-color: #0c4a6e; }


/* ========== Стек-шапка очереди (320px узко для inline-фильтров) ========== */

.pane-header-stacked {
    display: flex !important;
    flex-direction: column;
    gap: 8px;
    padding: 12px;
    align-items: stretch !important;
    justify-content: flex-start !important;
}
.pane-title-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 8px;
}
.pane-header-stacked h2 {
    margin: 0;
    font-size: 14px;
    font-weight: 600;
}
.pane-header-stacked #queue-search {
    width: 100%;
    padding: 6px 10px;
    border: 1px solid var(--border);
    border-radius: var(--radius);
    font: inherit;
    background: white;
}
.pane-filter-row {
    display: flex;
    gap: 6px;
}
.pane-filter-row select {
    flex: 1;
    min-width: 0;
    padding: 4px 6px;
    font-size: 13px;
    border: 1px solid var(--border);
    border-radius: var(--radius);
    background: white;
}

/* ========== VIP — выделение топ-20 туристов ========== */

#queue-list li.vip {
    border-left: 5px solid #d4a017;
    background: linear-gradient(90deg, rgba(212, 160, 23, 0.10) 0%, rgba(212, 160, 23, 0) 60%);
    padding: 10px 12px 10px 11px;
    position: relative;
}

#queue-list li.vip.selected {
    border-left: 5px solid #d4a017;
    background: linear-gradient(90deg, rgba(212, 160, 23, 0.20) 0%, rgba(120, 169, 220, 0.20) 60%);
}

#queue-list li.vip .fio {
    display: block;
    margin-top: 8px;
    font-size: 14px;
    line-height: 1.35;
}
#queue-list li.vip .meta {
    margin-top: 3px;
}

/* VIP-бейдж на отдельной строке СВЕРХУ FIO */
.vip-badge {
    display: inline-block;
    background: linear-gradient(135deg, #d4a017 0%, #b8860b 100%);
    color: #fff;
    padding: 2px 9px;
    border-radius: 10px;
    font-size: 11px;
    font-weight: 700;
    line-height: 1.4;
    margin-bottom: 2px;
    box-shadow: 0 1px 3px rgba(212, 160, 23, 0.4);
    letter-spacing: 0.3px;
    text-transform: uppercase;
}

/* Чекбокс "Только VIP" */
.queue-vip-filter {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    font-size: 12px;
    color: #555;
    cursor: pointer;
    user-select: none;
    white-space: nowrap;
}
.queue-vip-filter input[type="checkbox"] {
    accent-color: #d4a017;
    cursor: pointer;
    margin: 0;
}

/* ========== U-ON links в FIO/country — наследуют цвет текста ========== */
#queue-list .fio a, #queue-list .meta a,
#client-fio a, #client-country a {
    color: inherit;
    text-decoration: none;
    border-bottom: 1px dotted rgba(0,0,0,0.25);
}
#queue-list .fio a:hover, #queue-list .meta a:hover,
#client-fio a:hover, #client-country a:hover {
    color: var(--accent);
    border-bottom-color: var(--accent);
}


/* Авто-сохраняемая заметка о разговоре (16.05.2026) */
.note-block { margin-bottom: 12px; }
.note-label {
    display: flex; justify-content: space-between; align-items: baseline;
    font-size: 13px; color: #57534e; margin-bottom: 4px; font-weight: 600;
}
.note-save-indicator { font-size: 12px; font-weight: 400; color: #888; }
#result-note {
    width: 100%; padding: 8px 10px; border: 2px solid #d6d3d1; border-radius: 6px;
    font: inherit; resize: vertical; min-height: 60px;
    box-sizing: border-box;
}
#result-note:focus { outline: none; border-color: #012C6D; }


/* Месяц + ночи в одной строке (17.05.2026) */
.brief-dates-row { display: grid; grid-template-columns: 1fr 110px; gap: 8px; }
.brief-dates-row input[type="number"] { text-align: center; }

/* 🟠 Postponed — отложила на сезон (28.05.2026) */
.r-btn.r-postponed { background:#fff7ed; color:#c2410c; border-color:#fed7aa; }
.r-btn.r-postponed.selected { background:#fb923c; color:#fff; border-color:#ea580c; }
/* === Вкладки (18.06.2026) === */
.tab-bar {
    display: flex;
    background: var(--bg);
    border-bottom: 2px solid var(--border);
    padding: 6px 16px 0 16px;
    gap: 4px;
    flex-shrink: 0;
}
.tab {
    padding: 8px 22px;
    border: 1px solid transparent;
    border-bottom: none;
    border-radius: 6px 6px 0 0;
    background: transparent;
    color: var(--text-muted);
    cursor: pointer;
    font-size: 14px;
    font-weight: 500;
    position: relative;
    bottom: -2px;
    transition: background 0.1s, color 0.1s;
}
.tab:hover {
    background: #ede9e8;
    color: var(--text);
}
.tab.tab-active {
    background: var(--surface);
    color: var(--accent);
    font-weight: 600;
    border-color: var(--border);
    border-bottom-color: var(--surface);
}